Welcome to the Tibel Help Center. Whether you need assistance with your order, product setup, or general questions—we’re here to help. Browse the topics below or contact us directly for personalized support.
Q: How do I install the sensory swing?
A: Each swing comes with detailed installation instructions and hardware. Make sure to mount the swing to a secure ceiling beam or swing frame. If you're unsure, it's best to consult a professional for safe setup.
Q: Can the domino table covers be washed?
A: Most of our covers are water-resistant and can be wiped clean with a damp cloth. For deep cleaning, spot cleaning with mild detergent is recommended.
Q: When will my order ship?
A: Orders are typically processed within 1–2 business days. Delivery times may vary based on your location but usually range from 3–7 business days.
Q: Can I track my order?
A: Yes! Once your order is shipped, you’ll receive a tracking number via email.
Q: What’s your return policy?
A: You may return items within 14 days of delivery if they are unused and in their original condition. Please contact us first to initiate the return process.
Q: How do I request a refund?
A: Email us at ownertibel@tibel.shop with your order number and reason for return. Once approved, we’ll provide return instructions.
Need further help?
Reach out anytime. We're here to ensure your shopping experience is smooth and satisfying.
